Revocation policy

Revocation right for consumers

(A ‘consumer' is any natural person who concludes a legal transaction which, to an overwhelming extent, cannot be attributed to either his commercial or independent professional activities.)

Instructions for revocation

Revocation right

You have the right to revoke this contract within 14 days without specifying any reasons.
The revocation period is 14 days with effect from the day:

on which you or a third party nominated by you, which is not the carrier, had taken possession of the products, provided you had ordered one or more products within the scope of a standard order and this/these product/products is/are delivered uniformly
on which you or a third party nominated by you, which is not the carrier, had taken possession of the last product, provided you had ordered several products within the scope of a standard order and these products are delivered separately
on which you or a third party nominated by you, which is not the carrier, had taken possession of the last part delivery or the last unit, provided you had ordered a product, which is delivered in several part deliveries or units.

To exercise your right of withdrawal, you must inform us (Walter Klug GmbH & Co. KG, Zollstraße 2, 87509 Immenstadt, phone number: +49 8323 9653 30) of your decision to withdraw from this contract by means of a clear statement. You can do this by completing and submitting the return and withdrawal form on our website, although this is not mandatory.

In order to safeguard the revocation period, it is sufficient for you to send your notification of exercising the right of revocation before the revocation period expires.

Consequences of the revocation

If you revoke this contract, we shall repay all the payments, which we received from you, including the delivery costs (with the exception of additional costs, which arise from that fact that you selected a form of delivery other than the most reasonable standard delivery offered by us), immediately and at the latest within 14 days from the day on which we received the notification about the revocation of this contract from you. We use the same means of payment, which you had originally used during the original transaction, for this repayment unless expressly agreed otherwise with you; you will not be charged any fees owing to this repayment.

We can refuse repayment until the goods are returned to us or until you have furnished evidence that you have sent the goods back to us, depending on whichever is earlier.

You must return or hand over the goods to us immediately and, in any case, at the latest within 14 days with effect from the day on which you inform us of the revocation of this contract. The deadline is maintained if you dispatch the goods before the 14-day deadline has expired.

You shall bear the direct costs for returning goods that can be shipped by parcel post as well as the direct costs for returning goods that cannot be shipped by parcel post. The costs for goods that cannot be shipped by parcel post are estimated at a maximum of approximately 500 Euros.
You must pay for any depreciation of the products only if this depreciation can be attributed to any handling with you that was not necessary for checking the condition, features and functionality of the products.

Criteria for exclusion or expiry

The revocation right is not available for contracts:

Contracts for the delivery of goods that have been custom-made for you and are not part of our standard product range are excluded from the right of withdrawal. This includes, for example, items created using our configurator (e.g. passe-partouts or archival boxes with specific dimensions, colors, or materials), as well as custom-made products based on your personal specifications or made to measure. These products are manufactured exclusively for you and are therefore excluded from exchange and withdrawal, as they are not suitable for general resale.
for delivery of products, which can spoil quickly or whose use-by date would be exceeded quickly

for delivery of alcoholic drinks, whose price was agreed at the time of concluding the contract, which however can be delivered 30 days after the conclusion of the contract at the earliest and whose current value depends on the fluctuations in the market, on which the entrepreneur has no influence
for delivery of newspapers, periodicals or magazines with the exception of subscription contracts.

The revocation right expires prematurely in case of contracts:

for delivery of sealed products, which are not suitable for return for reasons of health protection or hygiene if their seal has been removed after the delivery
for delivery of products if they have been mixed inseparably with other goods after the delivery, owing to their condition
for delivery of sound or video recording or computer software in a sealed package if the seal has been removed after the delivery.

Special right of revocation (cancellation)

In the event that we cannot deliver the ordered quantity or cannot deliver it on time, we grant a special right of revocation. The sales department will contact you immediately to clarify the individual circumstances.

Your special right of revocation and the complete reversal of the contract are not subject to any time limit. If the service has already been paid for in full or in part, you will receive a full refund to your preferred means of payment.

Note on exercising the right of cancellation:

If you wish to exercise your right of withdrawal, please use our return and withdrawal form available on the website.

This form allows us to collect all the information required for processing your return and ensures that your request is handled efficiently and promptly.

A separate notification by email is no longer necessary.